Overview: the chat function in Engagement is a great way to promote quick and easy communication between teams. As a manager, you can manage chat moderation to remove users who post inappropriate content from the system. Mapal One users can flag messages they consider inappropriate, which managers will then review following the process described in this article.
Start from: the Engagement dashboard
- Select Chat > Reported messages.
You’ll see a view of all messages that have been reported for moderation (using the Flag message option when clicking on the three dots next to a message in Mapal One).
- Locate a message in the list and select the Action menu (three dots) to take various types of actions:
- Suspend the user on channel: This will disable the user from using the channel for 24 hours; hover over the suspended status tag to find out when the suspension is due to end.
- Suspend user globally: This will disable the user from using the system for 24 hours; hover over the suspended status tag to find out when the suspension is due to end.
- Ban user on channel: This will permanently ban the user from the channel. You can Remove the channel ban later.
- Ban user globally: This will permanently ban the user from the system. You can Remove the global ban later.
- Delete message: This will remove the message from the users’ view, but it will stay on the system for managers to view.
- Reject: The flagging is rejected. This is mostly used when the message was flagged by mistake or does not break any rule.