Overview: the chat function in Engagement is a great way to promote quick and easy communication between teams. As a manager, you can manage chat moderation to remove users who post inappropriate content from the system. Mapal One users can flag messages they consider inappropriate, which managers will then review following the process described in this article.
Start from: the Engagement dashboard
- Select Chat > Reported messages.
You’ll see a view of all messages that have been reported for moderation (using the Flag message option when clicking on the three dots next to a message in Mapal One).
- Select a message in the list to take various types of actions against the user.
Deleting the message removes it from the users’ view, but it will stay on the system for managers to view.
Suspending the user will disable them from using the system for 24 hours; hover over t he suspended status tag to find out when the suspension is due to end.