Overview: Engagement allows venue managers to get an overview of customer reviews so that they can understand overall customer sentiment and identify key areas for improvement.
Start from: The Engagement dashboard.
Navigate to Review > Analysis.
This is the summary page, where all the reviews metrics are displayed in different ways to show you a general vision. It is made up of 3 different sections:
Summary tiles: This widget is divided into 5 parts.
- Total number of customer reviews and its comparison with the previous period.
- Average of the customer review rating and its comparison with the previous period.
- Valued profiles and their comparison with the previous period.
- Negative reviews and their comparison with the previous period.
- Percentage of reviews answered.
Half pie chart tiles: Three pie charts are shown here:
Rated profiles: Two variables fill the graph: rated employees and not rated employees.
Quality of ratings: It’s divided into three variables: bad, neutral, and good; in this order.
Rated from: Shows how the evaluation has been completed; for example, via mobile or via desktop.
Reviews table: This table displays the evolution of the reviews in the selected period, taking in care if they are positive or negative. It is shown as a bar chart, with the days on the X-axis and the number of reviews on the Y-axis.
Filter and Export the information
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Everything displayed in the Review Analysis screen can be filtered by:
Date: Select the period from the dropdown at the top left corner of the screen and select the Filter button.
Type of review: Just below the period dropdown, you will find two checkboxes. Here, you can select if you want to see the Private or Negative reviews only.
Employee levels: Select the Filter button at the top right corner of the screen. Here, you will have three levels to narrow down your employee selection.
Once filtered, you can export your information by selecting the Download the reviews button at the top of the page.