Overview: Workforce allows users to configure work categories under different criteria. Some categories, specifically for non-sales jobs, may have a fixed cost and number of hours at all times. In this type of case, Workforce allows the user to configure the category to disregard productivity costing.
Start from: The Workforce module.
Navigate to Configuration > Categories.
Select the New + button to create a new category OR select an existing category from the list.
In the Edit Category or New Category window, navigate to the Productivity % field and assign 0.
This field defines the percentage of time worked in activities directly related to the operation of the business (excluding, for example, administrative tasks).
Notes: In workers performing more than one job, the productivity percentage may be variable. For example, if a person is dedicated to cleaning for half a day and to customer service tasks in the second half of the day, the percentage can be set at 50%.
In the Coverage field, type 100 or keep the previously established percentage.
If the category is already configured, keep the rest of the fields the same or edit the required details if necessary. If it is a new category, configure the rest of the fields with the corresponding information.
Once you have finished editing or configuring the category, select Accept to save your changes OR Cancel to discard them.