Overview: as a restaurant manager, you want to reset a user account password to maintain security and provide assistance to team members experiencing account access issues. This guide will guide you through this process.
Resetting a password through Mapal OS
For users on Mapal OS, your account should now be managed on the Mapal OS dashboard. You can find out more at Access Mapal OS (as a manager).
Note: if you're not sure whether you are on Mapal OS, contact your line manager or Mapal support.
Resetting the account password via Easilys site settings
Start from: the Easilys menu
Select the small camera icon or your avatar and select Paramètres du site (Site's parameters).
You are directly redirected to the "Informations" (Information) tab of the site settings.
Select the Utilisateurs (Users) tab.
Select the orange pencil next to the user account for which you want to reset the password.
The "Modifier un utilisateur" (Update user) window appears on the screen.Select Débloquer et réinitialiser le mot de passe (Unblock and reset password).
The "Réinitialiser le mot de passe" (Reset password) window appears on the screen.Select Mettre à jour (Update).
The "Nouveau mot de passe" (New password) window appears on the screen.Note the temporary password automatically generated by Easilys.
Select Fermer (Close).
Select Mettre à jour (Update).
Make sure to select Mettre à jour (Update) or the new generated password won't take effect.