Overview: as a general manager, you’ll need to be able to manage group chats so that you can set up automated actions for specific groups of users.
Start from: the Engagement dashboard.
The Group chats feature allows users to create and maintain group chats across the business from within the Engagement platform. For managers, it means there’s no admin necessary to add or remove users from group chats, and employees will be added and removed automatically. While group chats are managed through Engagement, employees will use the chat feature through their Mapal One accounts.
Group chat in Mapal One
Team members can access chat through Mapal One and engage with colleagues using the following features:
- Chat one-to-one or in groups.
- React to messages with Likes and other emoji reactions.
- Find keywords in previous conversations using search.
Create a group chat
- Select Chats > Group chats from the main menu.
- Select + New group.
- Enter a name for the new group chat. Select the File upload button to add a Group image for the chat.
- Toggle status to select between active and inactive - this allows you to create your group chat - and ensure it is ready - before sharing with active users.
Adding members to a chat
- Select which employees you wish to include in the group chat by choosing an option in the Employees by Level, Employees by Job or Employees by Department drop-down lists. Select any other individual employees you wish to add to the group chat using the Additional employees field.
- Select the Administrators you wish to manage the group chat.
- Select Save at the top right of the page once you have finished completing the details for the new group chat.
Add or remove users from existing group chats
- Select the three dots next to an existing group chat.
- Select Edit.
- Add new members to the group chat in the Members section, or you can delete existing ones by clicking on the recycling bin icon next to members’ names.
Moderate group chats
Users can also flag inappropriate messages on Mapal One and managers can remove the users posting them. See Manage chat moderation for flagged messages for more information.