Overview: Reputation allows venue managers to manage surveys so that they can ensure they are up-to-date and relevant for their guests.
Start from: The Reputation dashboard.
Select Configuration > On site from the main menu.
Select Surveys.
Create a survey
Select + New to create a survey.
Use the field Survey title to assign a name to your survey and select Accept to continue.
Add steps
Reputation allows users to create surveys tailored to gather specific feedback from customers. Surveys can be customized with various types of questions and formats to meet different business needs, such as Rating, NPS, Simple Option, Picture, or Personalized message.
To add steps to your survey:
Select the Logic tab at the top of the survey screen.
Select + Add from template.
In the sidebar, select the step you want to add. You can use the Filter or the Search bar to easily find the step you are looking for.
Notes: Steps should be configured before creating the survey. During survey creation, you can only select existing steps.
To learn more about how to set up steps, see Manage steps in Reputation.
Set up Logic
Advanced logic features in Reputation enable conditional branching within surveys. This means users can design surveys that adapt based on previous answers, ensuring more relevant and accurate responses.
To set up the logic:
Select the step you have just created. A sidebar will appear.
In Logic, you can set up simple or combinate rules for each step.
In Step details, you can add a weight to the step and see a preview.
Notes: The weight is independent per survey (numerical value between 1 and infinity). The default weight is 1 and does not allow negatives. This weight value affects the final value of the step in the survey.
Set a Design
The design interface provides tools to craft visually appealing and user-friendly surveys. Users can incorporate branding elements and adjust layouts to match their business requirements.
To adjust a survey’s design:
Select the Design tab.
Select a Color palette. You can choose from the existing palettes or create a personalized one.
You can upload a Logo to your survey. The supported files are .JPG and .PNG, up to 5 MB.
Select a Background for your survey. You have several options on the platform, and you can choose to show the background on full screen or just one side.
See Answers (view survey results)
Once the survey is created and published, you can track the answers by accessing the Logs. This grid provides a detailed, organised overview of all responses, enabling you to easily track and assess feedback. You can apply Filters to view responses based on specific criteria such as date range, question type, centers, scores, and more.