Overview: When faced with technical problems with SmartHub, such as employees not showing up or hardware errors, users should be aware of the process to follow to resolve problems promptly and ensure that the system works optimally for everyone.
Start from: Anywhere on the SmartHub screen.
- Locate the specific error to be resolved. In most cases, an error message will be displayed on the screen.
- Take a screenshot of the error message or the specific problem to be solved.
- Contact the SmartHub support team at ayuda@mapal-os.com and send the screenshots you took.
The support team has remote access to the SmartHubs to perform checks and solve the problems you may be facing.
If a hardware failure is identified in the device, the team will provide you with a detailed explanation of the procedure to follow to resolve it.