Overview: If a learner has more than one active profile on the Flow Learning platform and both are using the same email address then the learner may have issues logging in to Mapal One to access their learning. The process below outlines how to link the different profiles together as a manager.
Starting From: The Flow Learning Dashboard.
- Select Company > Learners.
- Select the learner from the list that you know has a duplicated email address.
Learners often have another active profile on Flow (with another company) using the same email address.
If the learner's accounts have already been linked, 'Account created' will be set to 'Yes' on the learner's profile. This means they can log in to Mapal One and switch between all the companies they are linked to. See Link a learner (with multiple links) to see how a learner can switch between companies.
Check for duplicate emails using Feed Logs
If your company uses an HR / API link - you can check for duplicate emails in your Feed Logs. See Use the feed to check updates for more information.
There are two ways to locate and link learners together: Using 'Unlinked Learners' to link multiple learners in bulk; and using learner profiles to link learners individually.
Using 'Unlinked Learners' to link multiple learners in bulk
- Select Company > User Settings
- Select View to open the Unlinked Learners page and view a list of everyone on the system that needs to have their profiles linked.
Note: This function is only visible for Account Managers, therefore you may need to ask someone with those permissions within your company to action this.
- Select the checkboxes to pick all the learners you wish to link together.
- Select the three dots beside the learner's information to link learners
- Select Link learners and a pop-up will appear confirming the learners you wish to link.
- Select, Yes, Link to link the learners.
Note: At this point, learners will not be removed from the list, nor will account created change to 'yes' from this action - learners need to follow the instructions in the email to link their account (at which point they will no longer appear in the list and account created will show as yes).
Using learner profiles to link learners individually
- Select Company > Learners.
- Search for the learner’s name and select their profile.
- Re-send the welcome email from within the learner's profile.
Note: The learner can then link their accounts together from within the welcome email, see below for what the email will look like:
After the learner has linked the accounts using the Link accounts button in the email, they can Log in to Mapal One in the normal way using their email address and password and from their profile, they can now switch between all the companies they are linked to. See Link a learner (with multiple links) to see how a learner can switch between companies.
Note:
- The learner will not be able to view the profile of your company unless they are linked.
- To deactivate a learner's previous profiles, this should be done directly via the company (by the learner).