Overview: We have introduced a verification process to protect learner data across platforms and give learners control over their personal information. As a result, the system will prevent a change of email address for any unverified user. To verify a user account, learners must action the Welcome email (the email they receive when they are added to Flow) to set a password for Mapal One.
Starting from: Company > Learners > Learner profile
Permissions required to unlink learners
You'll need to have the right permissions set up to unlink learners. Only Account Managers have permission to perform this process.
Unlinking a learner to allow a change of email
There may be instances where a learner is unable to verify their account - for example, if they are added with an incorrect/invalid email address.
When the learner's email has not been updated and the learner has no way to verify their email address:
- Select Unlink Learner on the learner profile overview.
This will remove the associated, unverified user account from the profile to allow the change of email to take place.
A pop-up will appear asking if you are sure you want to unlink the learner:
- Select Confirm to unlink the learner OR select Cancel to return to the learner's profile.
Updating the email address
For companies that are manually managed, the email address can be amended immediately after the ‘Unlink Learner’ button is actioned.
Companies with an HR/API integration will need to wait for the next feed run before the email address is updated, this happens once every 24 hours. If any of the steps above do not work as expected, get in touch with your Customer Success Manager.