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Overview: The Push Survey feature in Engagement enables managers to create and distribute surveys to employees, allowing them to gather structured feedback efficiently. With configurable settings such as audience selection, scheduling, and anonymity options, managers can tailor surveys to specific business needs.

Start from: The Engagement Dashboard

Step 1: Create a New Survey

  • Select Push Survey from the main menu.

  • Select + New push survey to create a new survey.

  • Complete the Survey Information fields:

    • Name (required): Enter a descriptive name to identify the survey.

    • Cover Image (optional): Upload a JPG, JPEG, or PNG image to serve as the survey’s cover.

Step 2: Define Timing and Notifications

  • Set the Survey Availability:

    • Start Date & Time (required): Define when the survey will be available to employees.

    • End Date & Time (required): Set the closing time for responses.

    • Survey Frequency:

      • Weekly: Send the survey once a week.

      • Monthy: Send the survey once a month.

      • Quarterly: Send the survey once every three months.

      • Anually: Send the survey once every year.

    • You can also select to send the survey based on the employee’s start or end date.

  • Configure Notifications:

    • Send Notification: Enable notifications via email and push notifications.

    • Reminder Notifications: Set follow-up reminders a specific number of days before the end date to increase response rates.

  • Mapal One Visibility: Display the survey prominently in the Mapal One home carousel for better visibility.

  • Anonymous Mode: Toggle on to ensure responses remain anonymous.

Note: This toggle indicates whether employee details will be available with survey results. For anonymous surveys, employee names are never shared, but other information like department and job title may still be visible. If you need to customise your anonymous survey settings, contact your Customer Success Manager.


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Step 3: Select the Audience

  • Choose how to target employees:

    • By Level (Regions)

    • By Job Role (e.g., kitchen staff, waiters, cashiers).

    • By Department (e.g., HR, Operations, Sales).

    • Specific Employees:

      • Click Download Template to export the user list.

      • Fill in the required fields in the Excel file.

      • Upload the file to bulk-add employees.

      • You can also search for specific names in the text field to add employees manually.

  • Select Next to proceed to content creation.

Step 4: Build the Survey

  • Add Sections:

    • Click New Section.

    • Enter a Title (e.g., "Workplace Satisfaction").

    • Add an optional Description to provide context.

    • Toggle Hide Title if you prefer not to display it.

  • Add Questions:

    • Click New Question within a section.

    • Fill in the following fields:

      • Question Title (required): The main text of the question.

      • Description (optional): Additional details or instructions.

      • Question Type (required):

        • Open question

        • Satisfaction rating

        • Single/multiple choice

        • Net promoter score

      • Attach Media (optional): Upload an image for context.

  • Click Save after adding all necessary sections and questions.

Managing an Existing Survey

 

  • Edit: this option allows you to edit any part of the survey before receiving any answers. See Edit or view a push survey for more details.
  • See answers: this option allows you to have a quick view of the answers. See Edit or view a push survey for more details.
  • Notify pending: this option allows you to resend notifications to users who haven’t replied. Even if the survey is anonymous, the system can identify if a user has replied or not.
  • Duplicate: this option allows you to copy and paste a survey to reuse some or all of its structure or content.
  • Remove: delete a survey.
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