Overview: As a restaurant manager, you'd like to know why you can't order a product after it's been created in the price list to solve operational problems.
Start from: The Easilys menu.
There are several reasons for this:
The product has just been created and must be ordered directly.
When a new product is created in a price list, it is necessary, as indicated in the article "Easilys updates (or Product Flat)", to wait for the software update, which usually takes place once a day during the night, before the product can be ordered.
However, you can bypass this rule by following these steps:
Select Products > Price lists from the main menu.
Search for the product you wish to order.
Uncheck the "Orderable?" box.
Select Save now.
Re-check the Orderable? box.
Select Save now again.
Notes: This procedure will force the update only on this product, so you can order it without having to wait for the software update.
The "Orderable?" box is unchecked
A simple check is to ensure that the "orderable" box on the right of each product line is ticked, enabling the product to be ordered via the "supplier orders" screen.
Select Products > Price lists from the main menu.
Search for the product you wish to order.
Check that the "Orderable?" box is ticked.
The list is inactive
If the product is part of an inactive price list, it is normal that the order cannot be placed.
To check this :
Select Products > Price lists from the main menu.
Look for the relevant list.
Check the label next to the list: is it Active? Or Inactive?
If it's is inactive :
Select the relevant list.
Select Activate.
Select Confirm.
Notes: Wait for the next software update, or follow the procedure suggested earlier in this article.
The validity period of the product does not correspond to your order date.
Each product may have its own validity period within the general validity period indicated on the price list: the product's validity date may therefore be incorrect.
To check this :
Select Products > Price lists from the main menu.
Select the relevant list.
Search for the product you wish to order.
Check the validity period, modifying it if necessary.
Once the change has been made :
Select Save now.
When an order is placed through a child site, a smart catalog rule is in place
Smart Catalogue rules are used to manage the products that can or cannot be ordered by sites.
For example, it is possible that a rule previously created on the site with the relevant price list prevents the child site from ordering certain products, including the one just created.
To check this :
In the main menu, select Products > Smart Catalog.
Browse the list of smart catalog rules, checking each site and each supplier concerned by these rules.