Overview: Reputation by Mapal OS is an all-in-one online reputation management solution designed for the hospitality industry. It utilises AI technology to gather guest reviews and provides insights to help improve the customer experience.
Key features
- Online reputation management: Fast and efficient review management for multi-site businesses.
- Cross-business analysis: Integrates with other Mapal apps for comprehensive insights.
- Customer experience tracking: Monitor customer sentiment across sites.
- Delegation and monitoring: Create user hierarchies and delegate review responses.
- Customer feedback: Collect reviews from major social platforms for valuable insights.
- Social sharing insights: Identify popular dishes and gather consumer demographic data.
- Improvement recognition: Quickly spot and address service or food quality issues.
- Mobile-friendly response: Handle reviews and resolve issues quickly.
- Automatic translation: Connect with global customers through automatic review translation.
Benefits
- Enhanced customer satisfaction: Improve service based on customer feedback.
- Better brand management: Maintain a positive online reputation.
- Efficient operations: Quickly address and resolve customer issues.
Next steps
Reputation by Mapal OS is a critical tool for hospitality businesses aiming to manage their online reputation effectively. Its comprehensive features ensure improved customer satisfaction and better brand management.
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