Overview: When your integration has been set up with Mapal OS, your user data will be managed in Mapal OS Configuration. It will then sync automatically with Flow Learning. With this workflow, there will be a few changes you need to be aware of to manage your platform effectively.
Start from: the Mapal OS dashboard.
Jump to a topic:
- Sync time between OS and Flow Learning
- Managing users
- User profiles
- Job Titles & Departments
- Troubleshooting with Feed Logs
- Similar records
Sync time between OS and Flow Learning
It usually takes up to 15 minutes for data to sync between OS Configuration and Flow Learning.
Managing users
User information for all Mapal OS customers is available in both OS Configuration and Flow Learning. For those with integrations, you do not need to manage or maintain this information as it automatically pulls through from your integrated platform.
User profiles
User profiles will already be set up for you when you first access the system. These pre-loaded user profiles should be configured to match the variety of permissions your users currently enjoy. Initially, all your users will be given "employee" status, with Mapal One access.
For more information on managing user profiles in OS Configuration, read Manage user profiles in Mapal OS.
Flow Learning users should should also check Set permissions for training managers for essential information on how to enable OS for Flow.
Job Titles & Departments
All new job titles or departments should now be created in Mapal OS configuration. You can add these individually, or you can use a batch process.
Follow these guides to add new job titles and departments:
Troubleshooting with Feed Logs
Feed logs within Mapal OS can help to identify errors caused by problems with integrations.
- Navigate to User management > Feed Logs.
Similar records
There are a few things to bear in mind when it comes to importing similar records:
- External IDs should be unique for every employee. If two employees are imported with the same external ID, you will find one employee record set up on Mapal - in other words, the first record will be overwritten with the second.
- A new employee record with the same email address as an existing record will import - providing that the original user record has previously been deactivated.
Note: External IDs are controlled by 3rd party systems, and the exact relationship between ID and employee can differ depending on the system.
Next steps
Our Onboarding Team will also be hosting extra webinars on OS Configuration - book a place now to get involved.