Overview: Engagement by Mapal OS is a comprehensive employee engagement solution designed for the hospitality industry. It focuses on improving employee satisfaction, performance, and retention through 360-degree feedback, communication tools, and real-time engagement tracking.
Key features
- Manage the employee experience: Set up and manage peer profiles, notifications, and alerts. Customise dashboards and analytics while personalising the app to suit your brand.
- Communicate to motivate: Create communication channels with company news, external links, internal vacancies, team-building initiatives, and suggestion boxes.
- Workforce connectivity: Easily integrate with other HR and workforce management solutions to connect all aspects of employee management.
- Dedicated employee app: Access profiles and information in real-time through the Mapal One app.
- Employee chat channels: Facilitate direct and group communication with forums and channels for idea sharing.
- Surveys to boost your eNPS: Create random pulse surveys, request informal feedback, monitor engagement, and conduct offboarding surveys.
Additional features
- Performance review and coffee chats: Gather feedback and track progress for performance reviews.
- Peer-to-peer recognition: Encourage colleagues to praise each other’s efforts, identifying potential for internal promotion.
- Customer recognition and data acquisition: Collect customer feedback on employee performance and capture data.
- Soft skills evaluation and protocols audit: Use feedback to identify skill gaps and training needs.
- Negative review alerts and fast response: Set alerts for negative feedback and act quickly to resolve issues.
- Analytics to monitor engagement: Use dashboards to measure engagement and track improvements.
Benefits
- Improved employee satisfaction: Boost morale and motivation through effective communication and recognition.
- Enhanced performance: Track and improve employee performance with comprehensive feedback and analytics.
- Better retention: Increase employee retention by fostering a positive and engaging work environment.
Next steps
Engagement by Mapal OS is an essential tool for hospitality businesses looking to enhance employee satisfaction and performance. Its extensive features ensure improved engagement, better communication, and increased retention.
For more, visit our Getting started category, or select from the articles below.