- Assign an employee to a shift in a different center
- Change the order of employees in a shift
- Configure enabled and default workstations
- Configure favorite shifts
- Configure shift optimization
- Copy shifts
- Delete and restart weekly shifts (ROTAs)
- Enter employee shifts by batch
- Mark shift as completed
- Print, assign, and swap shifts
- Rate employees
- Revise indirect work within the shift
- Set up sales forecast
- Set work restriction periods for an employee
- Understand default and enabled workstations
- Understand how employees are considered for optimization
- Understand the importance of stars in optimization
- Understand the types of optimization
- View shift graphs and analytics
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